Privacy Notice

This Privacy Notice explains how Lamine Sidibe, trading as Find Your Voice ("we", "us", or "our"), collects, uses, and protects your personal data when you use the 10-Day Speaker Mastery Program and related services (the "Service"). We act as the data controller for personal data processed in connection with the Service.

1. Personal data we collect

• Account data: name, email address, and login credentials.
• Purchase data: order records, subscription status, and related metadata. Payment card details are processed by our Merchant of Record, Paddle, and are not stored by us.
• Support communications: messages you send us and their metadata.
• Usage and device data: pages viewed, actions taken, IP address, browser type, operating system, and approximate location derived from IP.

2. How we use your data

• To create and operate your account and deliver the Service (contract performance).
• To process purchases and refunds through our Merchant of Record (contract performance and legal obligation).
• To provide customer support (contract performance and legitimate interests).
• To secure the Service, prevent fraud, and enforce our Terms (legitimate interests and legal obligation).
• To improve and develop the Service (legitimate interests).
• To send service-related communications and, where you have consented, marketing communications (consent, which you may withdraw at any time).

3. Sharing your data

We share personal data only with the following categories of recipients:

• Service providers / subprocessors that help us run the Service (hosting, database, email delivery, analytics, and support tooling).
• Paddle.com Market Limited, our Merchant of Record, for processing sales, subscription management, payments, tax compliance, invoicing, and refund handling.
• Professional advisers (such as legal and accounting professionals) where necessary.
• Public authorities where required by law or to protect our rights.

4. International transfers

Some of our service providers may process your data outside your country of residence, including in jurisdictions that may not offer the same level of data protection. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) for those transfers.

5. Retention

We retain personal data only for as long as necessary to provide the Service, comply with our legal obligations (including tax and accounting records), resolve disputes, and enforce our agreements. When no longer needed, data is deleted or anonymised.

6. Your rights

Depending on where you live, you may have the right to:

• access your personal data and receive a copy of it;
• request correction or deletion of your data;
• request restriction of, or object to, certain processing;
• data portability;
• withdraw consent at any time (without affecting the lawfulness of prior processing);
• lodge a complaint with your local data protection supervisory authority.

To exercise any of these rights, contact us at support@freshstartcode.com. We will respond within the time period required by applicable law (generally within one month).

7. Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, and least-privilege authorisation. No system is perfectly secure; we cannot guarantee absolute security.

8. Cookies and analytics

We use strictly necessary cookies to run the Service (for example, to keep you signed in) and may use analytics cookies to understand how the Service is used and to improve it. Where required by law, we request your consent before setting non-essential cookies. You can manage cookie preferences through your browser.

9. Children

The Service is not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us data, contact us and we will delete it.

10. Changes to this notice

We may update this Privacy Notice from time to time. Material changes will be indicated by updating the "Last updated" date and, where appropriate, by notice within the Service.

11. Contact

Questions about this notice or how we handle your data? Email support@freshstartcode.com.